Hola Barcelona Travel Card

It was so easy to get the tickets at the airport information desk. The lady we dealt with was so polite and professional. Picked up the tickets, headed to the Metro and off to the hotel. We used the Barcelona card to gain discounted access to some muesums, the cable car and the aquarium. The card is a must - the discounts may be small in some locations, but they do add up. Well worth it.

How easy it was to acquire the tickets and then to validate them.

Convenience and comfortable traffic.

Ticket collection at the tourism counter went badly. They don't know how to use the order barcode or the order number.

Where do we start? You get a barcode that you have to change to a physical ticket at an info point. Finding this is the next step. You could even redeem the tickets at ticket machines. But that only works with a number. Which is not passed on. If you're unlucky. So like us. You search half the Sagrada Familia for the information booth. What's more, you have to buy a ticket to get there. Or wherever you can exchange the tickets.

Hello everyone, there is talk of unlimited public transportation. But you can only get on red and white buses. The metro worked great, the Rondalies streetcar was unreliable 6 times out of 10, stops were skipped and there was no visual information, only announcements in Spanish.

Instructions for redeeming this ticket were not clear at all. Had a lot of trouble finding out how to exchange this voucher for the real pass. Need more specific address for the catalunya booth. Was given incorrect instructions from metro staff everywhere. This was advertised as refundable and cancellable, it was not.

The card worked after I received it. Unfortunately, I received it a whole day late and was told that I would not get anything back. As the electricity was out for a whole day in Spain, this was an unforeseen event. I realize this, but I would have liked a refund for one day

If you have a late flight, you cannot immediately use the ticket to travel from the airport to your downtown destination. Still had to buy another ticket for metro and could only use the 96h ticket the day after. Otherwise, we were satisfied with it.

It was a gamechanger. With one simple ticket you can travel as much as you like - by bus or by the metro. It really made a lot of things easier and the holdiday therefore more enjoyable.

Ideal for exploring the city, metro, train and bus get you everywhere quickly. Especially the metro is an easy way to get around quickly.

THE INFO RECEIVED WHEN BOOKING AND THE EASE OF CHANGING AND USING TICKETS, AS WELL AS THE SAVINGS IN PURCHASING A PACKAGE.

You can move around Barcelona very flexibly. The metro is also pleasant. The buses are already unpleasantly overcrowded. If you book in advance via Headout, you can only get tickets from certain information points. We therefore had to pay an additional 5 euros for the journey there. You could have bought the Hola Barcelona ticket from any ticket machine.

The perfect way to travel in Barcelona. Also recommended is to take the metro to or from the airport. Super experience, one of the deepest metro routes in Europe.

It was an easy purchase and easy to use. We mostly used it for metro rides as opposed to busses but I can't imagine the experience being too different. 10/10 would do again.

The people in Barcelona are very friendly and helpful. Very good transport connections. They take care of your safety.

We had booked the 4-day ticket and it was easy to redeem at the airport against our booking and we were able to use all means of transportation.

Super convenient and economical. From the time we arrived at the airport to the time we left again. This card is a must for visiting the city!

Great ticket and it worked great. Suggestions for improvement: You don't know exactly when the hours have expired, so you have to be very careful when using it for the first time. Card bends quickly. An app on your cell phone would be cool!

We got from one place to another very well. Unfortunately, it is not easy to see that the cable car Teleferic to Montjuïc is not included in the tickets. It costs about 17€ there and back.

I liked the fact that I could move around easily without thinking about tickets, but the fact that night buses are not included is a bit limiting--with that price you could get them to take Still, positive experience

Once you have found out where you can get the card (badly signposted at the airport, at the metro stations at the machine only after several attempts), then everything is easy. Good price-performance ratio for stays of several days

First the digital purchase and app but you have to print it out afterwards and can't drive directly via the QR code in the app. What a pity. I couldn't print it out at the airport, the next morning I needed a ticket because I had to go to an appointment and couldn't go to a tourist information office to print it out. It could be fully digitalized. Thank you

These passes are very practical and recommended if you're staying in Barcelona. However, be careful. If you buy them online, you can only pick them up at certain times in certain places. Don't be fooled like me if you arrive late in Barcelona, you won't be able to collect them until the following day. You can buy exactly the same passes from kiosks at any time, especially at the airport.

Thank you very much for the uncomplicated and fast processing for a great weekend with many wonderful experiences 🙏🏽

I have never visited so many museums in Barcelona. The ticket allows you to visit museums that would otherwise not have been on your itinerary. Unfortunately, the ticket redemption is very inconvenient, especially the metro ticket, which I would have liked to have immediately on the evening of arrival and not the next morning.

The big problem is finding an office where you can change your e-ticket. It's badly indicated and poorly explained on the app and at the time of purchase. It's also important to specify which museums are free and which are discounted, as well as the percentage discount, and to state clearly that aerobus is not included.

Cool museums and attractions! And the transport card (Hola Card) is just amazing and was very useful 👍🏻. My tip: visit the Bunksy Museum, because it is just stunning

Very convenient way to have access to the museums in the city and also be able to travel on the entire transportation system in Barcelona. We enjoyed

The convenience of the card and the quality of public transportation.

The information in a booklet in different languages

Accesability and clear information.

The ease and pleasure of seeing everything and visiting what we like

The aerobus is a well-organized way to get to the airport. Comfortable buses, which run quickly and at very regular times. And this for a very affordable price. However, it is important that you know in advance which terminal you need to be at and thus which bus to take.

Very convenient service from the city centre to the Airport, great and fast connection directly in front of the terminal.

Super convenient to buy a round ticket with the app. Note; app is called Headout, not aerobus or something.... And round ticket is valid for a very long time and is activated when you check in outward travel, so you don't have to select a return day

Tickets did not arrive in my email (email arrive but no attachment), but was able to access by downloading the app. Bus came quickly and wholöe process was easy to navigate.

The website for the aerobus was very accurate and ordering tickets ahead of time was ideal. I love that the tickets had a large time window- our flight had gotten delayed and if we had to choose a specific time, we would have been in trouble. Signage was good, customer service at the line was efficient, and the bus was comfortable. We would definitely use it again. (We traveled from Barcelona Airport to Placa Catalunya.)

It was so easy to pick up the coach at the airport and the drop off is so central for the hotels in Barcelona. Super easy and quick service.

Although quite busy there was still room and we made good time. Bus arrived as I left the arrivals hall. Having a digital ticket certainly helped!

It was easy to find the bus at the airport and was efficient. The bus has luggage racks to store your luggage. It took about 30 minutes to get to the city center, placa de catalunya. Very convenient. Great job, Thank You.

Travel at 4 am without problems, super fast and with movement and control at the stop that gives security to walk at that time.

Hassle-free purchase, easy to retrieve, both offline as an image and online via the app. Transportation was fast and safe in the air-conditioned bus. Plenty of space for passengers and suitcases, as buses ran at a good frequency to avoid overcrowding. Gladly again!

Easy to find the bus. Very frequent service. Very affordable. Would absolutely use aerobus again next time I am in Barcelona.

Very convenient service we used both surface transportation, subway and aerobus. Unfortunately, my HOLA pass immediately became demagnetized and I had to have it replaced.

Very satisfied with this service. Buses provide constant on/off service. Plenty of room for suitcases is provided. Everything is also clearly marked. Recommended.

very quick and easy, the shuttle is located just outside the airport and takes you to the city center.

I believe booking thru this site was approx 3 euros more expensive than booking direct. We tried to board at Universitat but were turned away by the driver saying we had to go to another station to board. I'm not sure why that is the only station that is only a drop off when all the others are available to board. Its not a long walk to the next station, but it was unexpected. There are plenty of busses available and its a great service to use for easy access to and from the airport.

It was easy to use. There was some confustion at the airport as to which QR code was the correct one. The gentleman scanning tickets said I didn't have an AeroBus ticket and it was only the Hola Barcelona ticket. But I was able to find the correct QR code that worked. Since I am unfamiliar with the BCN airport or the language I did watch the videos on how to exit the airport to the bus stop and that was helpful.

Easy to find the pick up spot with all the colourful signage in the airport terminal. Good clear information on the stops onboard the bus. Bus was clean and tidy

Very good. Everything went well. I always intend to use the Aerobus. But I needed a taxi and was turned down in Barcelona because of the construction work around the Rambla. It was terrible having to walk back to the hotel carrying suitcases.

Vaig comprar el tiquet en línia i tot va ser perfecte, puntualitat a la sortida del bus a l'aeroport de Barcelona i en 35 minuts vam arribar a plaça Catalunya. Viatge ràpid i còmode.

Audio guide? There wasn't one... Luggage stowage suboptimal, especially when the bus is full! So, the statement that there is plenty of space for luggage only applies to half-full buses. However, as the crowds were exorbitantly large (we had to take 2 buses), large suitcases can hardly be accommodated. The positive thing was that the buses came so quickly one after the other and the display on the bus about the stops was very clear

The bus attendants worked efficiently to load the bus. Problem, we didn't know that one bus group went to Terminal 1 another to 2, so we got on the first bus that came. We then had to find the inter terminal bus. We did not miss our plane but think we should have known to wait for bus 2.

Bus was clean, not full and got to the airport much quicker than expected, but it was 4 am so there was minimal traffic. Driver was good.

Good timing, the bus comes every 10 minutes at the main times. Despite after-work traffic, you can get to the city center quickly via the bus lane!

The bus stop for the airport was very difficult to find. A local man helped us, seeing that we were in the wrong place, even though it had the right name.