Hola Barcelona Travel Card

How easy it was to acquire the tickets and then to validate them.

Convenience and comfortable traffic.

The ability to be able to move freely without the hassle of always having to buy a ticket especially when in a hurry

Not alot I was unable to collect my tickets from the tmb machine at the airport and their was no one at the information desk to support or help

Had the 5 day travel card. Worked very well. Absolutely reliable. Together with an App (Metro) and google map no problem to get proper orientation.

Super an alternative to move around Barcelona and its main attractions. The bad thing is that it does not include for all bus lines but for the most common ones.

I was able to print the voucher before leaving home. It was easy to exchange the voucher for the tickets at the information desk at the airport. Having a 120 hour ticket made it super convenient to get around the city during our stay.

Had ordered the tickets online. The website said you could redeem the tickets through a vending machine. This was not possible. At an office you could, but had to wait 20 minutes because the person in the office was on break. So afterwards it is best to buy tickets on the spot. Price is the same

Getting around Barcelona by metro is really a great experience.. as a tourist and with really hot days, we enjoyed the punctuality and coolness of the metro. Only negative note is that the 96 hour tickets gave some problems 2 out of 4 purchased after 2 days stopped working and we were forced to change them.. very positive note the atm staff was available in the most important stations and absolutely good, kind and efficient.. TOP customer support.

With the card you can take all means except "shuttles" which was not specified. A bit expensive but public transportation in Barcelona works very well, especially the metro.

no indication of where to pick up tickets at the airport After searching and wasting time, we had to go to the tourist office

It worked well in itself, but we were still unable to use certain buses. So it didn't deliver what it promised

The route network is very well signposted. If the subway has just left in front of you, the next one is just a few minutes away. The staff on site are attentive and helpful.

It's much more practical if the card is dematerialized, because you don't have to go to the tourist office and there's less paper. Otherwise, you can use it for any kind of transport.

Ticket collection at the tourism counter went badly. They don't know how to use the order barcode or the order number.

Where do we start? You get a barcode that you have to change to a physical ticket at an info point. Finding this is the next step. You could even redeem the tickets at ticket machines. But that only works with a number. Which is not passed on. If you're unlucky. So like us. You search half the Sagrada Familia for the information booth. What's more, you have to buy a ticket to get there. Or wherever you can exchange the tickets.

Hello everyone, there is talk of unlimited public transportation. But you can only get on red and white buses. The metro worked great, the Rondalies streetcar was unreliable 6 times out of 10, stops were skipped and there was no visual information, only announcements in Spanish.

Instructions for redeeming this ticket were not clear at all. Had a lot of trouble finding out how to exchange this voucher for the real pass. Need more specific address for the catalunya booth. Was given incorrect instructions from metro staff everywhere. This was advertised as refundable and cancellable, it was not.

The card worked after I received it. Unfortunately, I received it a whole day late and was told that I would not get anything back. As the electricity was out for a whole day in Spain, this was an unforeseen event. I realize this, but I would have liked a refund for one day

If you have a late flight, you cannot immediately use the ticket to travel from the airport to your downtown destination. Still had to buy another ticket for metro and could only use the 96h ticket the day after. Otherwise, we were satisfied with it.

It was a gamechanger. With one simple ticket you can travel as much as you like - by bus or by the metro. It really made a lot of things easier and the holdiday therefore more enjoyable.

Ideal for exploring the city, metro, train and bus get you everywhere quickly. Especially the metro is an easy way to get around quickly.

THE INFO RECEIVED WHEN BOOKING AND THE EASE OF CHANGING AND USING TICKETS, AS WELL AS THE SAVINGS IN PURCHASING A PACKAGE.

You can move around Barcelona very flexibly. The metro is also pleasant. The buses are already unpleasantly overcrowded. If you book in advance via Headout, you can only get tickets from certain information points. We therefore had to pay an additional 5 euros for the journey there. You could have bought the Hola Barcelona ticket from any ticket machine.

The perfect way to travel in Barcelona. Also recommended is to take the metro to or from the airport. Super experience, one of the deepest metro routes in Europe.

Didn't realize till after purchase that the time frame for pickup at the airport. My flight was delayed and therefore I was not able to pick it upon arrival. Other wise it has been a great buy

Great access to many museums, doesn't include all tourist attractions- but definitely worth it just for the metro pass. Easy to find the office to pick up the card and staff were all very helpful and friendly.

I have never visited so many museums in Barcelona. The ticket allows you to visit museums that would otherwise not have been on your itinerary. Unfortunately, the ticket redemption is very inconvenient, especially the metro ticket, which I would have liked to have immediately on the evening of arrival and not the next morning.

The big problem is finding an office where you can change your e-ticket. It's badly indicated and poorly explained on the app and at the time of purchase. It's also important to specify which museums are free and which are discounted, as well as the percentage discount, and to state clearly that aerobus is not included.

Upon collecting my 5-day card on the very first day of my trip (30th June) and after I had used it once to get the metro that day, I unfortunately lost the paper ticket regarding transportations. When I realised it, I went straight to the relevant tourist information office to get some help. The answer was that a new transportation ticket had to be bought. I was very disappointed as I had to buy another one again. Still, there must have been a way to cancel the first paper ticket which I had lost and issue another one minus the one metro transportation I had already used. This is a digital era we are living in, isn't it?

Access to the map via tourist offices inconvenient. Only used public transportation, would have been cheaper directly. Major sights not included and fully booked

Not cancellable. Why ? Couldn't use it on day of arrival for airport transfer (because landed later than 20:30). Only brought complications for customer (me) and was absolutely not worth the price.

The ease and pleasure of seeing everything and visiting what we like

A straightforward journey to the center. The bus stop at BCN Terminal 2 could be better marked (upon exciting the building, proceed to the left, to the end of the curb). The twobyoung ticket checkers were rather unhelpful (perhaps because I spoke English). Although there were info TV panels in the bus, they did not display the names of the upcoming stops, neither did they announce them. For those not knowing the city, it is confusing.

Fast, convenient and practical. We found the departure point easily thanks to the signs at the airport. The operator who validated our tickets was very nice. On the bus we found comfortable hosts. Very good experience.

Aérobus was the perfect way to travel in Barcelona, easy to find when we arrived at the airport (love the bright blue busses so easy to spot!) we experienced a smooth journey to Plaça Catalunya which was very close to our hotel. On the way back there were several busses waiting to head back to the airport, the only error we made was we got on the A1 rather than A2 bus so had to get a shuttle (free) to T2. I'd highly recommend Aerobus to anyone looking for transport to and from the airport and will definitely be using again on my next trip to beautiful Barcelona!

Very smooth and friendly. The bus left after a few minutes and in 30 minutes you are at Place de Catalunya, I will still use it highly recommended!!!

The journey is rather short, I think, it is the fastest and easiest way to reach the airport from the city center. We have stayed near the Catalunya square, so it was very convenient that the bus stops next to this square. Also, I like that the bus stops just three times. It was air conditioned, and had lots of special space for the luggages inside the bus. I highly recommend the Airbus, I think it is very convenient and inexpensive way to reach the airport.

The Barcelona Airport bus from downtown to the airport was an efficient, carbon-friendly and relatively cheap way to get from the centre of Barcelona to the airport. I would definitely use the service again. On the downside, the city was experiencing a heat wave in late June and early July, and it was hot and humid on the packed bus. Amid downtown traffic, the air-conditioning system on the bus was not coping.

The aerobus is a well-organized way to get to the airport. Comfortable buses, which run quickly and at very regular times. And this for a very affordable price. However, it is important that you know in advance which terminal you need to be at and thus which bus to take.

Very convenient service from the city centre to the Airport, great and fast connection directly in front of the terminal.

Super convenient to buy a round ticket with the app. Note; app is called Headout, not aerobus or something.... And round ticket is valid for a very long time and is activated when you check in outward travel, so you don't have to select a return day

Tickets did not arrive in my email (email arrive but no attachment), but was able to access by downloading the app. Bus came quickly and wholöe process was easy to navigate.

The website for the aerobus was very accurate and ordering tickets ahead of time was ideal. I love that the tickets had a large time window- our flight had gotten delayed and if we had to choose a specific time, we would have been in trouble. Signage was good, customer service at the line was efficient, and the bus was comfortable. We would definitely use it again. (We traveled from Barcelona Airport to Placa Catalunya.)

It was so easy to pick up the coach at the airport and the drop off is so central for the hotels in Barcelona. Super easy and quick service.

Although quite busy there was still room and we made good time. Bus arrived as I left the arrivals hall. Having a digital ticket certainly helped!

It was easy to find the bus at the airport and was efficient. The bus has luggage racks to store your luggage. It took about 30 minutes to get to the city center, placa de catalunya. Very convenient. Great job, Thank You.

Travel at 4 am without problems, super fast and with movement and control at the stop that gives security to walk at that time.

Hassle-free purchase, easy to retrieve, both offline as an image and online via the app. Transportation was fast and safe in the air-conditioned bus. Plenty of space for passengers and suitcases, as buses ran at a good frequency to avoid overcrowding. Gladly again!

Easy to find the bus. Very frequent service. Very affordable. Would absolutely use aerobus again next time I am in Barcelona.

Very convenient service we used both surface transportation, subway and aerobus. Unfortunately, my HOLA pass immediately became demagnetized and I had to have it replaced.

Very satisfied with this service. Buses provide constant on/off service. Plenty of room for suitcases is provided. Everything is also clearly marked. Recommended.

very quick and easy, the shuttle is located just outside the airport and takes you to the city center.

I believe booking thru this site was approx 3 euros more expensive than booking direct. We tried to board at Universitat but were turned away by the driver saying we had to go to another station to board. I'm not sure why that is the only station that is only a drop off when all the others are available to board. Its not a long walk to the next station, but it was unexpected. There are plenty of busses available and its a great service to use for easy access to and from the airport.

It was easy to use. There was some confustion at the airport as to which QR code was the correct one. The gentleman scanning tickets said I didn't have an AeroBus ticket and it was only the Hola Barcelona ticket. But I was able to find the correct QR code that worked. Since I am unfamiliar with the BCN airport or the language I did watch the videos on how to exit the airport to the bus stop and that was helpful.

Easy to find the pick up spot with all the colourful signage in the airport terminal. Good clear information on the stops onboard the bus. Bus was clean and tidy

Very good. Everything went well. I always intend to use the Aerobus. But I needed a taxi and was turned down in Barcelona because of the construction work around the Rambla. It was terrible having to walk back to the hotel carrying suitcases.