I loved the art but wasted a lot of time getting the passport. I would prefer for it to be all digital.

Opportunity to visit exhibitions in foundations I didn't know - No bureaucracy, no queue and no advance booking - Sensational

The "passport" is exactly as described and works perfectly. No reservation is needed even for temporary ones. For each passport, it is possible to have a "guest" person (paying his or her own fee) skip the line with you. You can pick it up at each of the scheduled museums.

The Picasso museum was a highlight of our visit to Barcelona. We also visited the modern art museum. We love that the passport is good for a year. There was a bit of a hiccup picking up the pasees as my husband was redirected to another location. Might want to correct that.

It was great to be able to skip the lines, particularly at the Picasso Museum. My trip coincided with the blockbuster Miro/Picasso show that appears at both the Picasso Museum and Miro Foundation so having those 2 museums as part of the pass was important. Otherwise I explored a number of museums I wouldn't necessarily have gone to. I loved the National Art Museum of Catalonia which has an incredible collection of church frescoes saved from across small villages in the Pyrenees as well as an interesting modern art collection. I was a bit disappointed by the MACBA but saw a great AI exhibit at the neighboring CCIB that I would normally never have thought to visit.

Great and fast entry I went on Friday it's free anyways I lost my artiticket the Front lady at Picasso gave me a hard time want me to downtown office to get a replacement??? I just ignored her moved in to next lady, she gave me a ticket I went right in

I was forced to buy a slot 8:00 -20:00 as the 10:00 21:00 was sold out... Why do you sell tickets to a time slot where the museums are NOT yet open?? It was understood that we had to be at the museum ar 08:00 to be guaranteed entry.... Picasso opened at 10:00......

The ticket did not work at the picasdo museum. I spoke to your servicerep and agreed with him that the ticket should be vancelled and that I would get a full refund of the ticket cost.

Le ticket ne marchait dans aucun des musées

Meeting place was easy to locate and friendly staff.

Good overview of Picasso's work. Guided tour in English was very informative.

Incredible experience! The guide, Romina, is spectacular!

I was at the museum at least 15min prior to my reservesion but was misslead by Picasso museum worker and waited the line for entry. As a result I was 11 minutes late for the meeting point and there was no one find from the company. I had to speek with a tour guide from another company the and explain what had happened. It would have been nice just get us the entry and see the museum without any skipping the line ot audio guide. After another 40 minutes waiting I was refused any further assistance. It is somehow disappointing to get refused even an entrance that costs 17€ when you have payed double that.

The museum is impressive, we were very informed with the guidance of Ms. Olga. For those who do not have knowledge of art history, I recommend visiting with a guide. Thanks to Miss Olga.

I realky liked the tour and the museum of course ! It was very informative and I highly recommend it

The e-booking process must be improved to make purchasing easier

Very Good service

good memory with friends. smooth booking

Money is secure and payment gateway is reliable.

The fast service and trust

Everything was amazing !!! Friendly staff thank you very much for all !!! Change nothing !

Easy. Immediate receive of tickets.

Faster option

It was great, I booked my tickets in minutes

Its reliable

User friendly and reliable

Easy to book, choices were clearly shown and the instructions were great

Easy and very pleasant experience

Easy service to use and the customer service rep was friendly

Very easy selection and checkout. Great!

Trustworthy and very convenient

Easy to use

Was able to find cheap tickets at the very last minute! Will definitely use this app again

Reliable and good communication. Thank you!

Practical overview and good information about the meeting points, reminders the day before the excursions and how to get there.

Nice Gaudi experience!!! Highly recommended

It was so easy to get the tickets at the airport information desk. The lady we dealt with was so polite and professional. Picked up the tickets, headed to the Metro and off to the hotel. We used the Barcelona card to gain discounted access to some muesums, the cable car and the aquarium. The card is a must - the discounts may be small in some locations, but they do add up. Well worth it.

How easy it was to acquire the tickets and then to validate them.

Convenience and comfortable traffic.

With the card you can take all means except "shuttles" which was not specified. A bit expensive but public transportation in Barcelona works very well, especially the metro.

no indication of where to pick up tickets at the airport After searching and wasting time, we had to go to the tourist office

It worked well in itself, but we were still unable to use certain buses. So it didn't deliver what it promised

The route network is very well signposted. If the subway has just left in front of you, the next one is just a few minutes away. The staff on site are attentive and helpful.

It's much more practical if the card is dematerialized, because you don't have to go to the tourist office and there's less paper. Otherwise, you can use it for any kind of transport.

Ticket collection at the tourism counter went badly. They don't know how to use the order barcode or the order number.

Where do we start? You get a barcode that you have to change to a physical ticket at an info point. Finding this is the next step. You could even redeem the tickets at ticket machines. But that only works with a number. Which is not passed on. If you're unlucky. So like us. You search half the Sagrada Familia for the information booth. What's more, you have to buy a ticket to get there. Or wherever you can exchange the tickets.

Hello everyone, there is talk of unlimited public transportation. But you can only get on red and white buses. The metro worked great, the Rondalies streetcar was unreliable 6 times out of 10, stops were skipped and there was no visual information, only announcements in Spanish.

Instructions for redeeming this ticket were not clear at all. Had a lot of trouble finding out how to exchange this voucher for the real pass. Need more specific address for the catalunya booth. Was given incorrect instructions from metro staff everywhere. This was advertised as refundable and cancellable, it was not.

The card worked after I received it. Unfortunately, I received it a whole day late and was told that I would not get anything back. As the electricity was out for a whole day in Spain, this was an unforeseen event. I realize this, but I would have liked a refund for one day

If you have a late flight, you cannot immediately use the ticket to travel from the airport to your downtown destination. Still had to buy another ticket for metro and could only use the 96h ticket the day after. Otherwise, we were satisfied with it.

It was a gamechanger. With one simple ticket you can travel as much as you like - by bus or by the metro. It really made a lot of things easier and the holdiday therefore more enjoyable.

Ideal for exploring the city, metro, train and bus get you everywhere quickly. Especially the metro is an easy way to get around quickly.

THE INFO RECEIVED WHEN BOOKING AND THE EASE OF CHANGING AND USING TICKETS, AS WELL AS THE SAVINGS IN PURCHASING A PACKAGE.

You can move around Barcelona very flexibly. The metro is also pleasant. The buses are already unpleasantly overcrowded. If you book in advance via Headout, you can only get tickets from certain information points. We therefore had to pay an additional 5 euros for the journey there. You could have bought the Hola Barcelona ticket from any ticket machine.

The perfect way to travel in Barcelona. Also recommended is to take the metro to or from the airport. Super experience, one of the deepest metro routes in Europe.

It was an easy purchase and easy to use. We mostly used it for metro rides as opposed to busses but I can't imagine the experience being too different. 10/10 would do again.

The people in Barcelona are very friendly and helpful. Very good transport connections. They take care of your safety.

We had booked the 4-day ticket and it was easy to redeem at the airport against our booking and we were able to use all means of transportation.

Super convenient and economical. From the time we arrived at the airport to the time we left again. This card is a must for visiting the city!

Great ticket and it worked great. Suggestions for improvement: You don't know exactly when the hours have expired, so you have to be very careful when using it for the first time. Card bends quickly. An app on your cell phone would be cool!

We got from one place to another very well. Unfortunately, it is not easy to see that the cable car Teleferic to Montjuïc is not included in the tickets. It costs about 17€ there and back.

Didn't realize till after purchase that the time frame for pickup at the airport. My flight was delayed and therefore I was not able to pick it upon arrival. Other wise it has been a great buy

Great access to many museums, doesn't include all tourist attractions- but definitely worth it just for the metro pass. Easy to find the office to pick up the card and staff were all very helpful and friendly.

I have never visited so many museums in Barcelona. The ticket allows you to visit museums that would otherwise not have been on your itinerary. Unfortunately, the ticket redemption is very inconvenient, especially the metro ticket, which I would have liked to have immediately on the evening of arrival and not the next morning.

The big problem is finding an office where you can change your e-ticket. It's badly indicated and poorly explained on the app and at the time of purchase. It's also important to specify which museums are free and which are discounted, as well as the percentage discount, and to state clearly that aerobus is not included.

Cool museums and attractions! And the transport card (Hola Card) is just amazing and was very useful 👍🏻. My tip: visit the Bunksy Museum, because it is just stunning

The convenience of the card and the quality of public transportation.

The information in a booklet in different languages

We had a great guide, who took us through the narrow streets of old Barcelona. Perrine told us stories about Picasso and old Barcelona. A very enriching experience. We really appreciated her professionalism. Thank you Perrine .

Would have appreciated it if it had been easier to find tickets that only included entrance to the museum.

The guide was amazing!! Very interesting talking About Picasso....

The friendliness and preparation of the guide. Super punctual

It was so easy to get the tickets at the airport information desk. The lady we dealt with was so polite and professional. Picked up the tickets, headed to the Metro and off to the hotel. We used the Barcelona card to gain discounted access to some muesums, the cable car and the aquarium. The card is a must - the discounts may be small in some locations, but they do add up. Well worth it.

How easy it was to acquire the tickets and then to validate them.

Convenience and comfortable traffic.

With the card you can take all means except "shuttles" which was not specified. A bit expensive but public transportation in Barcelona works very well, especially the metro.

no indication of where to pick up tickets at the airport After searching and wasting time, we had to go to the tourist office

It worked well in itself, but we were still unable to use certain buses. So it didn't deliver what it promised

The route network is very well signposted. If the subway has just left in front of you, the next one is just a few minutes away. The staff on site are attentive and helpful.

It's much more practical if the card is dematerialized, because you don't have to go to the tourist office and there's less paper. Otherwise, you can use it for any kind of transport.

Ticket collection at the tourism counter went badly. They don't know how to use the order barcode or the order number.

Super convenient to buy a round ticket with the app. Note; app is called Headout, not aerobus or something.... And round ticket is valid for a very long time and is activated when you check in outward travel, so you don't have to select a return day

Where do we start? You get a barcode that you have to change to a physical ticket at an info point. Finding this is the next step. You could even redeem the tickets at ticket machines. But that only works with a number. Which is not passed on. If you're unlucky. So like us. You search half the Sagrada Familia for the information booth. What's more, you have to buy a ticket to get there. Or wherever you can exchange the tickets.

It was so easy to pick up the coach at the airport and the drop off is so central for the hotels in Barcelona. Super easy and quick service.

Hello everyone, there is talk of unlimited public transportation. But you can only get on red and white buses. The metro worked great, the Rondalies streetcar was unreliable 6 times out of 10, stops were skipped and there was no visual information, only announcements in Spanish.

Although quite busy there was still room and we made good time. Bus arrived as I left the arrivals hall. Having a digital ticket certainly helped!

Instructions for redeeming this ticket were not clear at all. Had a lot of trouble finding out how to exchange this voucher for the real pass. Need more specific address for the catalunya booth. Was given incorrect instructions from metro staff everywhere. This was advertised as refundable and cancellable, it was not.

The card worked after I received it. Unfortunately, I received it a whole day late and was told that I would not get anything back. As the electricity was out for a whole day in Spain, this was an unforeseen event. I realize this, but I would have liked a refund for one day

If you have a late flight, you cannot immediately use the ticket to travel from the airport to your downtown destination. Still had to buy another ticket for metro and could only use the 96h ticket the day after. Otherwise, we were satisfied with it.

Hassle-free purchase, easy to retrieve, both offline as an image and online via the app. Transportation was fast and safe in the air-conditioned bus. Plenty of space for passengers and suitcases, as buses ran at a good frequency to avoid overcrowding. Gladly again!

It was a gamechanger. With one simple ticket you can travel as much as you like - by bus or by the metro. It really made a lot of things easier and the holdiday therefore more enjoyable.

Very convenient service we used both surface transportation, subway and aerobus. Unfortunately, my HOLA pass immediately became demagnetized and I had to have it replaced.

very quick and easy, the shuttle is located just outside the airport and takes you to the city center.

Ideal for exploring the city, metro, train and bus get you everywhere quickly. Especially the metro is an easy way to get around quickly.

It was easy to use. There was some confustion at the airport as to which QR code was the correct one. The gentleman scanning tickets said I didn't have an AeroBus ticket and it was only the Hola Barcelona ticket. But I was able to find the correct QR code that worked. Since I am unfamiliar with the BCN airport or the language I did watch the videos on how to exit the airport to the bus stop and that was helpful.

THE INFO RECEIVED WHEN BOOKING AND THE EASE OF CHANGING AND USING TICKETS, AS WELL AS THE SAVINGS IN PURCHASING A PACKAGE.

You can move around Barcelona very flexibly. The metro is also pleasant. The buses are already unpleasantly overcrowded. If you book in advance via Headout, you can only get tickets from certain information points. We therefore had to pay an additional 5 euros for the journey there. You could have bought the Hola Barcelona ticket from any ticket machine.

The hola pass was given to us at the Barcelona airport tourist office in exchange for the voucher we received by e-mail. It enabled us to use all means of transport to visit the city for 4 days at a reasonable price.